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FAQs

Our office is located at 150 N Santa Anita Ave Suite 750, Arcadia, CA 91006

We are available by appointments only.
Please contact us at least 24 hours in advance to schedule your appointment.


Buying A Watch

How Do I Buy A Watch?

You can buy a watch directly from our website or schedule an appointment to buy a watch in person at our office located in Arcadia, California. If you have any further questions, visit the contact us page to get in touch with our customer service team.

Can I See A Watch In Person Before Buying?

Yes, please contact us to schedule a viewing or consultation and let us know which watch(es) you would like to see and prior to your purchase.

How Quickly Do You Ship Once I Purchase A Watch Online?

Our watches are shipped within 1-2 business days upon receiving payment in full. If you need to make arrangements to have a package held at a FedEx location or if you need a package delayed, please contact us directly.

How Are Watches Shipped And Are They Insured In Transit?

The Watch Standard uses FedEx Priority Overnight Shipping. We also insure every package for its full replacement value. Please note that a signature will be required upon delivery.

Selling Your Watch

How Do I Sell A Watch?

Please see our Sell Your Watch page for more information.

What Brands Do You Buy?

We accept the following brands but are not limited to: Rolex, Audemars Piguet, Panerai, Omega, Breitling, and Cartier.

Does The Watch Standard Accept Trades?

Yes, we accept trades on a case-by-case basis. Normally, we will use your watch as credit toward any of our watches we have on our site.

Preliminary trade-in values can be conveyed via phone and/or email contact, however all timepieces must be inspected, authenticated, and appraised by The Watch Standard team in person before a firm trade-in credit can be specified.

How Will I Be Paid For My Watch

You will have the option of a bank wire-transfer or a check. Please notify us of your payment preferences upon confirming our purchase offer.

When Will I Get Paid For My Watch?

Bank wire-transfers are initiated within 24 hours, checks will be sent out the same day upon agreement and will arrive between 3-5 business days.

*Clients bringing their watch in for a scheduled on-site evaluation will have the option of cash payment, please contact us for more details.

How Is My Watch’s Value Determined?

Your watch’s value will be evaluated based on 7 primary categories but not limited to: the overall condition of the watch, dial, crystal, bracelet, crown, timing, and if box and papers will be included. Years of market research and data also goes into consideration to provide you with the best offer for your watch.

Will My Watch Be Safe When Shipped?

The shipping label we provide to you to send us your watch will be fully insured and if at any point during the watch selling process you decide to change your mind, we will ship your watch back to you fully insured in transit. in the same condition it was sent to us, and cover the return shipping costs.

Can I Bring My Watch in-person instead of shipping it?

Absolutely, please schedule an appointment with us. We gladly offer an on-site evaluation and same day payment.

When Will I Receive my Offer?

We will contact you within [24 or 48 hours] confirm with Tom* with our detailed valuation and offer for your watch.

About Our Watches

Are The Product Images Of The Actual Watch?

Yes, all photos are of the actual watch you will be receiving. You'll see the text "Actual Photo" which indicates each watch was uniquely shot and published.

Do Your Watches Come With The Original Box And Papers?

If a watch has the original box and/or papers it will be stated and the picture of the box and paperwork will be shown. Otherwise, the watch will come with a The Watch Standard presentation box and the watch will have been discounted accordingly. Many of our customers prefer the savings when there are no box and papers.

How Do I Know You Haven’t Tampered With My Watch?

All packages received by The Watch Standard are opened under video tape when they arrive at the store and if/when they leave the store.

How Do I Know If Your Watches Are Authentic?

All of our watches are 100% certified authentic. We carry ourselves with honesty and integrity and will never sell a counterfeit watch or a watch containing counterfeit parts.

Will The Strap Or Bracelet Fit My Wrist?

Strap and bracelet sizes can vary; most of the watches we listed are sized for the average wrist size. Please contact us if you have any questions in regards to sizing or feel free to schedule an appointment with us to have your watch sized.

Payment Options

What Types of Payments Do You Accept?

We accept payment by wire-transfer, credit card, and cash. We do not accept anything that is not FDIC insured.

How Do I Know If My Payment Was Successful?

We will notify you by email that your payment has been received. We will send you an additional email when your watch is scheduled to ship with a tracking number.

If payment is made by credit card, we will reach out to you to verify and authenticate your identity.

Is My Purchase Secure?

All purchases will be conducted either in person at our office in Arcadia, or online only. There are no other methods to purchase from us. We will never ask for additional information without verifying your transaction. All wire transfers will go to Bank of America with the beneficiary name of BBH International Trading Inc.

Returns

What Is Your Return Policy?

We have a 3-day return policy. In order to successfully return your watch you should notify us via email and phone call within 72-hours of your purchase. You have 2 business days to ship the watch back to us.

The watch, box, and papers (if applicable) must be returned in the same condition as you have received it in. Tags must also still be attached to receive a full refund.

When Will My Refund Be Issued?

We will issue the refund within 1 - 2 business days after we receive and are in possession of the watch.

What If I’m Not Happy With My Offer After I Ship My Item(s).

We will pay to return your watch to you via FedEx Express Saver.

In the event we offer the full preliminary value on your item and it’s declined, you (the customer) will be held responsible for the return shipping cost, included but not limited to shipping fees and insurance.

Please note that The Watch Standard does not accept counterfeit items. Therefore, it is the customer’s sole responsibility to cover shipping and insurance to receive their items back.

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